Refund Policy

Introduction

At AI Design Solutions, we are committed to ensuring your satisfaction with our products and services. This Refund Policy outlines the conditions under which we issue refunds for our services and digital products.

We encourage you to read this policy carefully before making a purchase. By purchasing our services or products, you agree to the terms of this Refund Policy.

Last updated: April 15, 2024

General Refund Policy

Our general refund principles are based on fairness, transparency, and customer satisfaction. We handle each refund request on a case-by-case basis, taking into account the specific circumstances and the nature of the product or service purchased.

Our refund policy varies depending on the type of service or product:

• Digital Products: Due to the nature of digital products, all sales are final unless the product is defective or significantly different from what was advertised.
• Subscription Services: Refunds for subscription services are handled according to the specific terms outlined in the section below.
• Custom Design Services: Custom design work has a specific refund policy due to the personalized nature of the service.

Refund Eligibility

Digital Products

You may be eligible for a refund on digital products in the following circumstances:

• The product is demonstrably defective or contains significant errors that make it unusable for its intended purpose
• The product is substantially different from what was described or advertised
• You have been charged multiple times for the same product due to a technical error

Subscription Services

For subscription-based services, the following refund conditions apply:

• Monthly subscriptions: You may request a refund within 7 days of the start of your first billing cycle if you are not satisfied with the service
• Annual subscriptions: You may request a refund within 14 days of the start of your first billing cycle
• After the initial refund period, we do not provide refunds for the current billing cycle, but you can cancel your subscription to prevent future charges

Custom Design Services

For custom design services, our refund policy is as follows:

• Before work begins: Full refund of any deposit or advance payment if you cancel before we start working on your project
• Initial concept phase: 75% refund if you are not satisfied with the initial concepts and wish to cancel
• Development phase: 50% refund if you cancel during the development phase, after approving initial concepts
• Final delivery phase: No refund once the final designs have been delivered, unless they significantly fail to meet the agreed specifications

Please note that custom work created specifically for you based on your requirements may not be eligible for a full refund, as these services require significant time and resources that cannot be reallocated.

Non-Refundable Items

The following items and services are generally non-refundable:

• Digital products that have been downloaded, accessed, or used, unless they are defective
• Custom design work that has been completed according to the specifications provided
• Services that have been fully delivered and meet the agreed specifications
• Subscription fees for time periods that have already elapsed
• Any transaction fees, currency conversion fees, or other third-party charges associated with the purchase

Refund Process

To request a refund, please follow these steps:

1. Contact Us: Send an email to refunds@aidesignsolutions.com with the subject line "Refund Request"
2. Provide Information: Include the following details in your email:
   • Your full name and contact information
   • Order number or transaction ID
   • Date of purchase
   • Name of the product or service purchased
   • Reason for requesting a refund
   • Any relevant screenshots or documentation
3. Review Process: We will review your refund request and respond within 5 business days
4. Decision: If your refund request is approved, we will process the refund and notify you by email

Alternatively, you can contact us by phone at +44 608 433 7336 during our business hours (Monday-Friday, 9am-5pm GMT).

Refund Timeframes

Once a refund has been approved, the time it takes for the refund to appear in your account depends on your payment method:

• Credit/Debit Cards: Refunds typically appear on your statement within 5-10 business days, though this can vary depending on your card issuer
• PayPal: Refunds are usually processed within 1-3 business days
• Bank Transfers: Refunds via bank transfer may take 5-7 business days to process

Please note that while we process refunds promptly on our end, we cannot control how quickly your financial institution processes the refund.

Cancellation of Subscriptions

You can cancel your subscription at any time. To cancel a subscription:

1. Log in to your account on our website
2. Navigate to the "Subscription" or "Account" section
3. Click on "Cancel Subscription" and follow the prompts

Alternatively, you can email us at support@aidesignsolutions.com with your cancellation request.

When you cancel a subscription:

• You will continue to have access to the service until the end of your current billing cycle
• You will not be charged for future billing cycles
• No refund will be issued for the current billing cycle unless you are within the initial refund period as described above

Special Circumstances

Technical Issues

If you experience technical issues with our products or services that prevent you from using them as intended, please contact our support team at support@aidesignsolutions.com before requesting a refund. We are committed to resolving technical issues promptly and may be able to address your concerns without requiring a refund.

Promotional Offers and Discounts

Products or services purchased with promotional offers, discounts, or using gift cards may be subject to different refund terms. These terms will be specified in the promotional offer or discount terms and conditions.

Force Majeure

In the event of circumstances beyond our control (including but not limited to natural disasters, power outages, or other catastrophic events), we reserve the right to modify our refund policy as necessary to accommodate these special circumstances.

Exceptions and Discretionary Refunds

We understand that exceptional circumstances may arise. If you believe your situation warrants special consideration for a refund outside of our standard policy, please explain your circumstances in detail when contacting us. We will review such requests on a case-by-case basis.

AI Design Solutions reserves the right to approve refunds at our discretion, even in cases that do not strictly meet the criteria outlined in this policy. We value our customer relationships and strive to ensure fair treatment in all circumstances.

Changes to This Policy

We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting the updated policy on our website. We encourage you to review this policy periodically to stay informed about our refund terms.

For any purchase, the Refund Policy in effect at the time of purchase will apply. If we make material changes to this policy that affect existing customers, we will provide notice through our website or via email.

Contact Information

If you have any questions about our Refund Policy, please contact us at:

Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM GMT.